Knowledge Base

Frequently asked questions

Everything you need to know about Kanbanz Free Core, Pro upgrades, permissions, and Deskuss integration.

General Questions

Kanbanz is a powerful, flexible project management plugin for WordPress. It gives your team visual drag-and-drop boards to track tasks, software sprints, client projects, and internal operations. It also offers optional synchronization with the Deskuss customer support helpdesk plugin, mirroring departments as boards and tickets as tasks.
Yes! Kanbanz is a standalone, universal project management system. You do not need Deskuss to create boards, manage columns, assign tasks, or track time. When Deskuss is active on the same site, Kanbanz unlocks automatic ticket sync and department routing.
The Free Core version includes unlimited boards and tasks, drag-and-drop sorting, custom columns, WIP limits, checklists, media attachments, role-aware assignee selector, and templates. Kanbanz Pro unlocks the personal "My Tasks" inbox, live stopwatch time tracking, staff performance scorecards with interactive efficiency calculation, velocity and sprint burndown charts, SLA response targets, and 1-click CSV exports.
No. Kanbanz stylesheets and JavaScript files are strictly screen-scoped to Kanbanz admin pages only. They never load on your public front-end pages, keeping your visitor page load times 100% unaffected.

Roles, Permissions & Access

Only WordPress site Administrators have permission to assign designated Board Managers or link boards to Deskuss departments. Non-admin managers see assigned managers in read-only mode.
Administrators and Kanban Managers can set this per board under Board Settings → Task completion. Choose "Everyone on this board", "Admins & board managers only", or "Selected staff only" to control who may move cards into the board's final column.
Kanbanz centralizes assignee querying across WordPress Administrators, Kanban Staff and Managers (`kanbanz_staff`, `kanbanz_manager`), Deskuss Staff, and Editors. Assignee dropdowns display clean, color-coded role badges ([Admin], [Manager], [Deskuss Staff], [Kanban Staff]) for easy team assignment.

Billing & Licensing

Yes! We provide a 14-day no-questions-asked refund on all paid Pro plans. Just contact our support team to request a refund.
No. All Kanbanz plans support unlimited team members, unlimited boards, and unlimited tasks. You only pay for the number of WordPress site installations you need.
Free updates are delivered directly via WordPress.org. Pro updates are delivered seamlessly inside your WordPress admin via our built-in update engine whenever a new version is released.

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